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The time for communication with the patient and his relatives during hospitalization: prerequisite for quality healthcare

Zhivka Margosyan, Mariana Zhelyazkova, Ivan Dimitrov

Abstract

INTRODUCTION: The time spent communicating with patients plays an important role in the healing pro­cess. The hospitalized patient requires not only adequate treatment, but also attitude, attention and time spent by medical professionals in order to achieve faster recovery and hospital discharge. Patients` satisfaction from the time spent communicating with them and their relatives as part of the treatment is a criterion for quali­ty of care.

AIM: The aim of this study is to investigate the opinion of patients, doctors and nurses on the time spent com­municating in the process of treatment.

MATERIALS AND METHODS: The object of observation is the medical personnel and patients from three departments of Dr. I. Seliminski Hospital, Sliven: Department of Hemodialysis, Department of Ear, Nose and Throat Diseases, and Department of Infectious Diseases. We studied the opinion of 125 respondents from two observed groups: medical staff (nurses and doctors) and patients. Two questionnaires were used to study the opinion of the patients and that of the medical staff. The survey of nurses and doctors was carried out as a di­rect individual poll. A patient questionnaire was filled in on the day of hospital discharge.

RESULTS: Thirty percent of the patients do not have enough time to discuss their treatment plan. Ninety per­cent of the patients are satisfied with the time spent for a discussion during grand rounds. Information about patients is given to relatives in 83% of cases. Sixteen percent of nurses and 15% of doctors are not always able to provide time to respond to the calls of the patients.

CONCLUSION: In most cases the patients are satisfied with the time spent by medical personnel for provid­ing information. They are mostly satisfied with the care. However, in some cases, medical staff could devote more time to provide information that would enhance the quality of service.


Keywords

communication, quality, healthcare

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References

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DOI: http://dx.doi.org/10.14748/sssp.v2i0.4031

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About The Authors

Zhivka Margosyan
Medical University of Varna, Sliven Affiliate

Department of Nursing

Mariana Zhelyazkova
Medical University of Varna, Sliven Affiliate

Department of Nursing

Ivan Dimitrov
Medical University of Varna, Sliven Affiliate

Department of Nursing

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