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Стресът на работното място - особености, фактори, стресоустойчивост

Станислава Павлова, Aнна Георгиева, Мариана Николова

Abstract

Introduction: Stress is an integral part of dynamic working conditions, but its elevated levels have a negative impact on the body. The factors causing stress in the work of the managing nurse are diverse, both organizational and personal, influencing experience and working capacity.

Aim: The aim of this article is to research and analyze the stress factors in the professional environment and the behavioral reactions of managing nurses.

Materials and Methods: The research covers a total of 102 nurses occupying managerial positions in the St. Marina University Hospital in Varna, St. Anna University Hospital in Varna, Multiprofile Hospital for Active Treatment - Varna at the Military Medical Academy - Sofia, Multiprofile Hospital for Active Treatment - Shumen, Multiprofile Hospital for Active Treatment - Dobrich. The research was conducted in 2015 by applying an individual survey card specifically designed for the needs of the research. Statistical methods for analyzing and interpreting data were used to reveal the essence of the observed phenomena and interdependencies. The data was processed statistically with SPSS v. 15.0, and Microsoft Office Excel 2010 software package was used to draw the graphics.

Results and Discussion: Stress situations include conflicts with line nurses and patients, staff shortages, solving problems beyond someone`s powers, feeling of shortage of time, feeling of internal tension. Most frequently respondents describe feelings of anxiety, frustration, fear of failure, and others. As somatic manifestations are noted nausea, abdominal pain, headache. The research data show that in order to cope with stress respondents are either strengthening their social contacts or looking for isolation. In both cases support is sought from their friendly circles. Low levels of irritability and irascibility are found where there is support and a sense of trust from management.

Conclusions: Stress in the work of managing nurses has increased levels associated with psychological and somatic manifestations. It is a prerequisite for increased irritability and irascibility. Either increasing social contacts or isolation are chosen to deal with stress. The sense of support seems to be beneficial to workers.

Keywords

working conditions; stress; hospital; nurses

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