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Health Economics and Management

Aspects of the development of clinical communication in medical practice

Svetlanа Radeva


The dynamically developing healthcare system poses new challenges for medical professionals related to the requirements of improving the quality of medical services, ensuring timely and adequate medical care. The specifics of
the profession and the working environment in a medical institution strongly depend on modern social changes. Highquality medical care is the basis for the success of the treatment and diagnostic process, any manipulation and surgical intervention. The overall success of an otherwise brilliant medical procedure depends on a long, frequent recovery period. The final result in the field of health care is largely determined from accurately performed medical measures and their understanding. Communication with the patient and especially with their loved ones is the responsibility of medical personnel, which is of great importance for the mental health of the patient. Often, after the treatment, the patient leaves the hospital, not fully completing the treatment and continuing to need medical care, medical care.
Until the middle of the last century, clinical competence in the world consisted mainly of three areas: medical and technical knowledge, physical examination, and medical problem-solving. Communication is not one of them. This is a basic and necessary clinical skill at all levels of medical education and medical professions. Worldwide, clinical lcommunication training is becoming a cultural phenomenon in Canada, which is one of the leaders, as well as in Australia, the United Kingdom, Israel, the Netherlands, the Scandinavian countries, South Africa, Spain, the United States, and other places.


communication; management; evaluation; medical organization

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