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Assessing healthcare quality in Bulgaria: The role of medical practitioners' professional and contextual characteristics

Valeriya Nikolova

Abstract

Introduction: Medical practitioners are the backbone of health systems. Professionals' assessment of the quality of healthcare varies depending on the type of healthcare system, their place in it, their professional experience, and their specialty.

Aim: The aim of the study is to investigate the relationships between the professional and contextual characteristics of medical specialists, and their assessment of the quality of healthcare in Bulgaria.

Materials and Methods: Data from a national sociological survey of 282 medical professionals conducted online in November 2021 were used. A χ2-test of independence was used to determine the existence of significant differences in the assessment of professionals according to their profession, length of their work experience, type and location of the medical facility in which they work. Independent-sample Student's t-test and one-factor analysis of variance (One-Way ANOVA) were conducted to test for statistically significant differences in assessment and defined contextual and professional characteristics.

Results: The majority of medical specialists assess the quality of healthcare in Bulgaria as satisfactory. An association was found between professionals with little work experience in healthcare and negative assessment of quality, ꭓ2 = 4.81, p = 0.028 < 0.05, N = 282. A statistically significant effect was observed between specialists who work in medical facilities in regional center towns, who assessed the quality as satisfactory ꭓ2 = 4.33, р = 0.037 < 0.05, N = 282, and specialists who work in Sofia, who assessed the quality of healthcare as bad ꭓ2 = 5.10, р = 0.024 < 0.05, N = 282.

Conclusion: The results of our study indicate that professional and contextual characteristics have some, but not significant, relationships with medical specialists’ assessment of the quality of healthcare in Bulgaria.


Keywords

healhcare quality, assessment, health professionals, work experience, health system

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DOI: http://dx.doi.org/10.14748/sssp.v11i1.9977

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About The Author

Valeriya Nikolova
Medical University of Varna
Bulgaria

Department of Health Economics and Management, Faculty of Public Health

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