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Actual Nephrology

The Art of Communication…

Miroslava Benkova-Petrova, Aleksandar Petrov, Svetla Staykova

Abstract

Every disease has consequences not only for the health but also for all aspects of human life - ability to work, social integration, emotional and mental balance of the individual. The sick person is often unable to overcome the problem on his own. Protective reactions such as anger, depression and fear occur, which worsen the disease even more. It is extremely important for healthcare professionals to have the ability to recognize such pathological changes in behavior. Calmness, confidence and empathy are some of the key factors that can help the patient to build trust and allow him to pass easily through the course of the disease, significantly improving the effect of treatment and quality of life.


Keywords

nurse, chronic kidney disease, verbal and non-verbal communication, empathy

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DOI: http://dx.doi.org/10.14748/an.v14i1.7198

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About The Authors

Miroslava Benkova-Petrova
Medical University of Varna St. Marina University Hospital, Varna
Bulgaria

Aleksandar Petrov
Medical University of Varna St. Marina University Hospital, Varna
Bulgaria

Svetla Staykova
Medical University of Varna St. Marina University Hospital, Varna
Bulgaria

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