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Role of the Communication in the Training of the Dental Technician Under Pandemic Conditions

Minko Milev, Svetlana Peneva


Introduction: The COVID-19 pandemic exposed the population to psychological stress, fatigue, professional burnout, fear, and stigma, which entailed the necessity to provide efficient communication at the work place and within society in general. The response to this situation requires critical readiness and reaction, which includes efficient communication as a main strategy. Communication is an essential element of the training of dental technicians and is related to the achievement of better results in the process of training.

Aim: The purpose of the present research is to evaluate the satisfaction from the communication carried out in the process of training of the dental technician students under pandemic conditions.

Materials and Methods: A total of 55 students were tested through an anonymous questionnaire to evaluate the satisfaction from the communication in the process of training. The satisfaction from the carried out communication was evaluated by the use of the Likert scale rating from 1 to 7, with 1 being high satisfaction, and 7 being complete dissatisfaction. The results were statistically processed with SPSS v. 20.0 with the use of variation, dispersion and comparative analysis.

Results: A total of 55 students from the three years of training took part in the research of student’s opinion on the communication carried out with the dental technician’s laboratory. The students felt satisfied with the communication policy of the educational institution, giving a high rating to the quality, quantity and type of the information provided to them. A major part of the students think that the training of dental technician students employs modern forms of communication (61.80%) and none of them gave a negative answer.

Conclusion: The results from the analysis of the student’s satisfaction from the communication carried out in the process of training showed that they were satisfied but it still could not be evaluated what the long-term effects from the online training on the practical skills would be. More research is required in the form of quantitative and qualitative studies for better characterization of the pros and cons of online teaching.


online training, communication, pandemic, students, satisfaction

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