| Cover and Contents | |
| 1-2 |
| Customer centricity and product innovation in banking | |
| Stefan Vachkov | 3-12 |
| Distribution of electronic books – models and practices | |
| Evgeniya Tonkova | 13-20 |
| Automated parcel terminals - commercialization of the system for automated post services | |
| Michal Stojanov | 21-28 |
| Alternative finance in the new digital world – some regulatory challenges | |
| Nedyalko Valkanov | 29-38 |
| Innovations and ISO standards management in the organizations | |
| Radka P. Ivanova | 39-46 |
| Opportunities for the development of regional history museums in Bulgaria (following the example of Nordland Museum, Norway) | |
| Genka Rafailova, Todor Dyankov, Krasimira Yancheva | 47-56 |
| International trade development after the global financial crisis | |
| Cvetnen Cvetkov, Evangelos Anastasios Katsikudis | 57-63 |
| Approaches of customs control on cross-border e-commerce of goods | |
| Antoaneta Stoyanova, Irena Stavreva | 64-76 |
| Current trends in European sustainability reporting legislation | |
| Atanas Atanasov | 77-89 |
| Statistical indicators for measuring and reporting the digitalization of small enterprises | |
| Vanya Stoyanova | 90-96 |
| Artificial intelligence – a key success factor for wealth management industry | |
| Plamen Dzhaparov | 97-104 |
| Accounting aspects of the risk of digital payment operations in Bulgarian banks | |
| Rumyana Marinova | 105-113 |
| ERP systems in retail sales management in inflation conditions | |
| Yordan Atanasov | 114-123 |
| The inflation expectation and consumer perceived risk – retail management challenges | |
| Violeta Dimitrova | 124-132 |
| Digitization levels - the path of digital transformation of administrative services in higher education | |
| Ivan Kuyumdzhiev | 133-139 |
| Coaching and mediation at the workplace | |
| Velislava Nikolaeva | 140-148 |
| Consumer experience and its rethinking in the digital world | |
| Violeta Peteva | 149-160 |
| Sustainable e-commerce | |
| Desislava Grozdeva | 161-171 |
| Аrtificial intelligence system problems and opportunities to solve them with design patterns | |
| Mariya Armyanova, Yanka Aleksandrova | 172-183 |
| Trends in the development of the legal framework of the stabilization proceedings according to the proposed changes in the commercial law | |
| Milena Tsvetkovska | 184-192 |
| Expatriates’ adjustment challenges: role of host-country nationals | |
| Silvia Dimitrova | 193-204 |
| Research of the digital transformation in bulgarian insurance companies | |
| Tonina Yaneva | 205-214 |
| Crisis communication plan | |
| Desislava Pavlova | 215-225 |
| Main features of virtualization platforms on the example of Proxmox VE | |
| Ivan Mihaylov | 226-235 |
| The air transport of Bulgaria in the conditions of crisis | |
| Donka Zhelyazkova | 236-242 |